CONTACT US

Phone: +27 81 423 9876

Email:  eleanor@eleanorsorchid.com

OPENING HOURS

Mon - Fri: 9am - 6pm
​​Saturday: 10am - 2pm
​Sundays: Closed

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© 2018 Eleanor's Orchid. All rights reserved

SHIPPING POLICY

Delivery

Everything is made to order and delivery times can vary.  However, we do have good levels of stock across our collections. Please allow up to 7 days for delivery of stationery items, and 15 days all other items.  These times can vary in the case of branded goods.  

Quick

Place your order, which will include quoted delivery charges, and one of our approved transportation service providers will be instructed to deliver it to your specified address.

Dependable

You have our commitment that your valued order(s) will be delivered on time – every time

REFUND POLICY

All refunds are processed into original payment method. Refund process might take 10 business days upon package arrival to our return department and reflect on the bank statement.


Shipping and handling fee are not refundable.


Products such as but not limited to below list are considering as FINAL SALES and will not eligible for return/exchange.

Personal care items (nail clippers, makeup brushes...etc)
Beddings, Pillows & Duvets
Furniture (mattress, sofa...etc)
Innerwear (bra, boxers...etc)
Food & Beverage


Clearance products are considered as final sales and are not eligible for return/exchange.

PAYMENT METHOD

We only accept payment by EFT (electronic funds transfer) and PayPal. All payments made by you to Eleanor's Orchid shall be made free of deduction, set-off, bank charges and commissions.

WHOLESALE INQUIRIES

 If you sell corporate gifts , home furnishings or stationery and other office accessories, we’d love to hear from you. If you are interested in becoming one of our stockists please contact us, we'd be happy to hear from you.

Please contact eleanor@eleanorsorchid.com for more information

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